How to share your booking email with the team inbox

On the Agency plan, the whole team can work your booking email (booking@yourcompany.com) together in Team inbox, instead of one person's mailbox.

Turn it on

1. Go to Team inbox in the menu (owners and admins set it up) and click Turn on the team inbox.
2. Copy the private address it shows (it starts with inbox-).
3. In Gmail, Outlook or your email host, forward your booking address to it. Gmail sends a confirmation email first: it shows up in the team inbox, so open it and click the link.
4. Send a test email to your booking address. It appears within a minute.

Name on replies is how your company shows on emails you send from here ("Dana at Desert Laughs"). If the address ever gets spam, Make a new address and update your forwarding.

How emails arrive

Each email becomes a conversation. Replies to it join the same conversation. GigTools matches the sender to your contacts: the conversation is linked to that contact and their client or venue, and goes to whoever owns that contact or client. Every email is added to the contact's Communications history, so anyone opening the client sees it.

Work a conversation

• Assigned to: give it to someone on the team, or yourself. Replying to an unassigned one makes it yours.
• Internal note: only your team sees it. Tick the people to mention and each of them gets a task that opens the conversation.
• Reply: goes out from GigTools with your name and your company's name. When they answer, it comes back into the same conversation.
• Link: under About, link the conversation to a contact or one of their gigs.
• Mark done when it's handled. A new email from them opens it again.

Find things

Use Mine, Unassigned, All open and Done, or search by subject or sender. The menu shows how many are waiting on you plus how many nobody has taken yet.

Assistants can read the team inbox but can't reply, assign or add notes.