How to sell memberships

Members (a tab of Tickets & patrons in the Venue menu) sells memberships to your club or theater. It's part of the Venue plan, and members pay your own Stripe account (connect it under Organization › Payments).

Membership levels

Click + Add a level:

• Name and Price, every Year or Month, like "Insider: $60 a year".
• Percent off tickets, and Free tickets a year (each membership year, the first tickets a member buys are free).
• Presale access: members can buy before everyone else, from each show's Members' presale starts time (set it in the show's Tickets › Sale settings).
• No ticket fees: members don't pay the GigTools fee; you cover it.
• An optional Description for the join page.

Stop selling takes a level off the join page; current members keep theirs. A new price is for new members.

The join page

Your public page for memberships, season tickets and giving is linked at the top of the Members, Season tickets and Donations tabs (Open it, Copy link). People pick a level, enter their name and email, and pay on a secure Stripe page. They get an email with their member code and a link to their member page, which shows their benefits, the free tickets left this year, and when it renews.

Renewals

Memberships renew by themselves through Stripe until the member (on their member page) or you turn that off. If a renewal payment fails, Stripe tries again and emails them; the member list says Payment due. When a membership ends, its code stops working.

GigTools keeps a small percent of each membership payment, the first one and every renewal (3% on the Venue plan). Stripe's own processing fee comes out too, and the rest goes to your Stripe account.

Using a member code

Members pick their tickets and enter their code under Have a code? Free tickets come first, then the percent off, with no fees when the level says so. During a members' presale, the event page says the presale is on and asks for the member code.

The member list

Filter by Current, Renewing soon or Ended, or search by name, email or code. Email card sends the code again, Stop renewing ends it at the end of the period, and End now ends it today (no refund; refund in your Stripe dashboard if you need to). + Give a membership gives one for free, with an optional end date, for a sponsor, a regular or staff.

Venue reports shows membership money for the dates you pick.